Shipping policy
SHIPPING POLICY
Thank you for shopping with The Indian Wolf. Please read our shipping policy before placing your order.
1. ORDER PROCESSING
Orders are usually processed within 1–3 business days after payment or order confirmation.
Business days exclude Sundays and public holidays. Orders placed during sales, new launches or festive periods may require additional processing time.
Once an order has been processed or dispatched, it may not be possible to change or cancel it.
2. SHIPPING LOCATIONS
We currently deliver to serviceable addresses across India.
Delivery availability may vary depending on the customer’s PIN code and our courier partners.
3. ESTIMATED DELIVERY TIME
After dispatch, orders are generally delivered within:
• Metro cities: 2-3 business days
• Other cities and towns: 5-6 business days
These are estimated timelines and not guaranteed delivery dates. Delays may occur due to weather, public holidays, courier disruptions, high order volumes or circumstances beyond our control.
4. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed at checkout before the order is confirmed.
Free shipping may be available on selected products, promotions or orders above a specified value. Any applicable conditions will be shown on the website.
5. ORDER TRACKING
After dispatch, customers will receive tracking details by email, SMS or WhatsApp, depending on the contact information provided during checkout.
Tracking information may take up to 24–48 hours to become active after dispatch.
6. INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing a complete and accurate shipping address, PIN code and phone number.
The Indian Wolf will not be responsible for delays or failed deliveries caused by incorrect or incomplete information.
If an address correction is requested before dispatch, we will try to assist, but changes cannot be guaranteed.
7. FAILED OR REFUSED DELIVERY
Courier partners may make more than one delivery attempt depending on their procedures.
If a prepaid order is returned to us because of an incorrect address, repeated failed delivery attempts or refusal by the customer, additional shipping charges may apply before the order is shipped again.
8. DELAYED SHIPMENTS
Occasional delays may occur due to courier issues, weather, strikes, public holidays, high order volumes or other circumstances beyond our reasonable control.
If an order is significantly delayed, please contact us with your order number so we can coordinate with the courier partner.
10. LOST SHIPMENTS
If tracking shows no movement for an unusually long period, contact us at [SUPPORT EMAIL].
We will investigate the shipment with the courier partner. A replacement or other appropriate resolution will be offered only after the courier confirms that the shipment is lost.
11. DAMAGED OR INCORRECT PRODUCTS
If a parcel arrives visibly damaged, customers should photograph the external packaging before opening it.
If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery with:
• Your order number
• Clear product photographs
• A photograph of the shipping label
• An unpacking video, if available
Verified cases will be handled according to our Return, Exchange and Store Credit Policy and applicable consumer law.
12. ORDER CANCELLATION
Cancellation requests must be submitted before the order is dispatched.
We cannot guarantee cancellation after processing has started. Orders that have already been dispatched cannot be cancelled and must be handled according to our Return, Exchange and Store Credit Policy.
13. CONTACT US
For shipping assistance, contact:
The Indian Wolf
Email: [SUPPORT EMAIL]
WhatsApp: [WHATSAPP NUMBER]
Support hours: [WORKING DAYS AND HOURS]
Please include your order number when contacting us.