Refund policy

Return, Exchange & Store Credit Policy

At The Indian Wolf, every product is carefully inspected before dispatch. Please review the following policy before placing your order.

1. Exchange request period

Exchange requests must be submitted within 48 hours of the order being marked as delivered.

Requests received after 48 hours will not be accepted, except where applicable consumer law requires otherwise.

To request an exchange, contact us at:

  • Email: [ADD SUPPORT EMAIL]
  • WhatsApp: [ADD WHATSAPP NUMBER]
  • Include your order number, reason for the request and clear photographs of the product.

2. Exchange eligibility

An item is eligible for exchange only when:

  • It is unused, unworn and unwashed.
  • All original tags are attached.
  • It is returned in its original packaging.
  • It is free from stains, perfume, deodorant, makeup, pet hair or damage.
  • A valid order number or purchase receipt is provided.
  • The exchange request was submitted within 48 hours of delivery.

All returned products will undergo a quality inspection. The Indian Wolf reserves the right to decline an exchange if the product does not satisfy these conditions.

3. Size exchanges

Size exchanges are subject to availability.

Where the requested size is available, the item will be exchanged for the same product, colour and design in the requested size.

An exchange for a different design, colour or product is not available under the size-exchange process.

4. When the requested size is unavailable

If the requested size in the same design is unavailable, the customer will receive store credit equal to the value paid for the eligible product.

Store credit:

  • Can be used toward a future purchase from The Indian Wolf.
  • Cannot be exchanged for cash.
  • Cannot be transferred to another person.
  • Does not include the original shipping or COD charge, if any.
  • Will be issued only after the returned product passes our quality inspection.
  • Will remain valid for six months from the date of issue.

If you want store credit to have no expiry, replace the last point with:
“Store credit does not expire.”

5. No cash refunds

We do not provide cash or bank refunds for:

  • Incorrect size selection
  • Change of mind
  • Preference regarding colour or fit
  • Refusal to accept a delivered order
  • Minor colour differences caused by lighting, photography or screen settings

Eligible requests will be handled through a same-design size exchange or store credit as described above.

This restriction does not limit any remedy that must be provided for defective, damaged, counterfeit or incorrectly supplied goods under applicable law.

6. Damaged, defective or incorrect products

If you receive a damaged, defective or incorrect product, notify us within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photographs of the product
  • Clear photograph of the shipping label
  • An unpacking video, if available

After verification, we will arrange an appropriate replacement or other remedy in accordance with applicable law. Customers will not be charged return-shipping costs when we confirm that an incorrect, damaged or defective product was supplied.

Damage caused after delivery through improper use, washing, alteration or handling will not qualify.

7. Return shipping for size exchanges

For ordinary size exchanges:

  • Return-shipping charges must be paid by the customer.
  • The customer is also responsible for the shipping charge for delivering the replacement item.

8. Non-exchangeable products

The following products cannot be exchanged unless they arrive damaged, defective or incorrect:

  • Clearance products clearly marked “Final Sale”
  • Products without original tags
  • Products that have been worn, washed, altered or damaged after delivery
  • Products returned with stains, odour, makeup, pet hair or other signs of use
  • Gift cards and store credits

9. Exchange processing time

After receiving the returned item, please allow 3–5 business days for inspection.

Once approved:

  • An available replacement will be dispatched, or
  • Store credit will be issued if the required size is unavailable.

Delivery time for a replacement depends on the customer’s location and courier service.

10. Contact us

For exchange assistance, contact:

The Indian Wolf
Email: [ADD SUPPORT EMAIL]
WhatsApp: [ADD WHATSAPP NUMBER]
Support hours: [ADD WORKING DAYS AND HOURS]
Return address: [ADD BUSINESS RETURN ADDRESS]

Do not send a product back without first receiving exchange approval from our support team.